Climb
Terms and Conditions
Last updated: 9 November 2026
Climb is a business name of Samuel Ryan, registered with the Companies Registration Office under number 797024. Principal place of business: 28 South Hill, Dartry, Dublin 6, D06 CV63. Email: hello@climb.services.
1. Who we are
These terms apply to the use of the Climb website and to services provided by Samuel Ryan, trading as Climb ("Climb", "we", "us"), currently operating as a sole trader. A separate signed agreement or statement of work may apply to individual client engagements; where one exists, it takes priority over these general terms for that engagement.
2. Our services
Climb offers three services, engaged separately and scoped individually with each client:
- Custom Website: a bespoke website build. Unless otherwise agreed in writing, once it is paid for in full, the site, the code and the domain are the client's, with the accounts behind them in the client's name wherever the provider allows.
- Review Engine: a managed service that sends review requests to a client's own customers by SMS, email, or QR code, timed automatically, to generate genuine reviews. Climb does not generate, purchase, or fabricate reviews.
- Custom Software: bespoke software scoped individually per client; pricing, ownership, and delivery terms are agreed separately for each engagement and are not fixed in advance.
3. Review Engine: client responsibilities
Because the Review Engine involves contacting a client's own customers on the client's behalf, the client agrees that:
- They have a lawful basis to have their customers contacted by SMS and/or email for this purpose (for example, an existing customer relationship tied to a recently completed service), and will provide accurate contact data only for customers this applies to
- They are responsible for complying with applicable telemarketing and messaging laws in their own jurisdiction (including, where relevant, the U.S. Telephone Consumer Protection Act, UK PECR, and equivalent EU ePrivacy rules), and for ensuring messages sent on their behalf qualify as informational/transactional rather than promotional unless proper marketing consent has been obtained
- They will promptly inform Climb of any request from their customer to stop receiving messages, and Climb will honour such requests without delay through whatever reasonable method the request is made
- They will indemnify Climb against claims, fines, or losses arising from a breach of the above, to the extent caused by inaccurate information or instructions provided by the client
Climb will build reasonable opt-out handling and standard timing safeguards into the service, but cannot verify the underlying customer relationship or consent basis for each contact provided by a client, and relies on the client's confirmation of this.
4. Payment
Custom Website: a deposit, typically 30 to 50 percent of the project fee depending on scope, is due before work begins. The balance is due on delivery, before final files and domain handover. Some website offers have no deposit and are paid on approval of the finished site; where that applies, it is set out in the client's agreement.
Review Engine: a one-off setup fee is charged at the start of the engagement. A recurring monthly charge is then billed in advance at the start of each billing period.
Custom Software: payments are milestone-based, agreed individually per project before work begins.
Accepted payment methods are bank transfer and Stripe. Work is paused if an invoice is more than 7 days overdue. Late payment may incur interest at the statutory rate applicable to commercial transactions in Ireland.
5. Ownership and intellectual property
Unless otherwise agreed in writing for a specific project:
- Website builds: once paid for in full, the site, the code and the domain are the client's, with the accounts behind them in the client's name wherever the provider allows. Climb retains the right to display the completed work in its own portfolio unless the client requests otherwise.
- Review Engine: the underlying system, templates, and automation built by Climb remain Climb's property; the client owns their own customer data and the reviews generated.
- Custom software: ownership terms are set out in the individual project agreement.
6. Liability
To the extent permitted by law, Climb's liability for any claim arising from these services is limited to the amount paid by the client for the specific service giving rise to the claim. Climb is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for fraud or for death or personal injury caused by negligence.
7. Cancellation and refunds
Review Engine: there is no lock-in contract. The service is billed month to month and can be cancelled at any time with 30 days' written notice. The service remains active until the end of the current billing period after notice is given.
Ongoing support: if you want it after the work is delivered, it runs month to month and can be stopped with 30 days' written notice.
Custom Website: the deposit is non-refundable once work has started. If a project is cancelled before any work begins, the deposit is refundable in full.
8. Website use
By using the Climb website, you agree not to misuse it (for example, attempting to access it in a way that could damage, disable, or impair it). Content on this site is provided for general information and is not a guarantee of specific results.
9. Governing law
These terms are governed by the laws of Ireland.
10. Changes to these terms
We may update these terms from time to time. The version in force at the time an engagement begins will apply to that engagement unless otherwise agreed.
11. Contact
Samuel Ryan, trading as Climb
Dublin, Ireland
hello@climb.services